Pack & Load Press Releases

30
Jul

Pack & Load Services Launches Verified Crew Program to Increase Customer Satisfaction

Largo, FL (August 1, 2020) – Pack and Load Services, a national leader in the moving and storage industry, announced today that it has launched an innovative Verified Crew program.  The program provides high visibility credentials to Pack and Load Services’ network of movers nationwide.  Customers can rest assured that the individual crews are part of the Pack and Load Services team and that they have been verified through several internal processes. The verified crew program was initially developed from information obtained during a full review of Pack and Load Services’ customer experience.  Data suggested that some individuals, especially elderly...
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8
Jul

Pack & Load Services Earns Accreditation and A Rating by the Better Business Bureau

Largo, FL (July 7, 2020) – Pack and Load Services, a national leader in the moving and storage industry, announced today that it has earned accreditation and an “A” rating by the Better Business Bureau.  Better Business Bureau Accredited companies agree to adhere to standards for honesty, transparency, and customer service.  An “A” rating is earned after the has BBB executed a 13-point operational review of the business and confirmed that the business has zero unresolved complaints. The Better Business Bureau maintains over 20,000 profiles on moving and storage companies.  It has been estimated that less than 10 percent of...
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4
Jun

Pack & Load Services Uses Design Thinking to Improve Customer Satisfaction

Largo, FL (June 4, 2020) – Pack and Load Services announce today that it has implemented several programs to ensure that the company is the leader in customer service for the moving and storage industry.  The programs were created using an innovative strategy framework called Design Thinking.  The framework uses empathy and human centric design to address complexed challenges. The customer satisfaction programs include the creation of customer journey maps, development of operational checklists, training of team members, design of moving crew identification, and automation of client notifications.  Over the last 4 months Pack and Load Services has improved its...
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29
Apr

COVID-19 Alert

COVID-19 Alert Pack & Load Services is an essential business, we are open and operating across the U.S. and Canada 7 days a week.  We are fully staffed, and our moving experts are standing by to assist you with all of you moving needs.   We are committed to maintaining the health and safety of our employees and our customers and have maintained our full calendar of moves without a single incident during this challenging time.  Additionally, we remain current on all updates and announcements from the CDC and other government agencies. We fully understand that moving can be a stressful...
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17
Apr

Are Movers Still Moving during the COVID-19 Pandemic?

Yes. The moving industry is an essential business in every state, many people still need to move. Often, moving is not an option and cannot be postponed. Some moving companies are noticing a decrease in moving request, others are seeing an increase in service. In these times being considered essential is a privilege and an honor to continue to serve the public. Please keep in mind Movers are at a low risk of transmission. Movers usually only service one – two customers a day and are easily able to maintain social distancing during service. No state has currently banned moving...
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